Refund Policy

1Introduction

Restro OS ("we," "us," or "our") is committed to fair, transparent refund practices that put restaurant owners first. We understand that choosing new software is a significant decision, and we want you to feel completely confident in that choice. This Refund Policy outlines the conditions under which we issue refunds, the process for requesting one, and the circumstances in which a refund may not be applicable.

We designed our refund terms to be straightforward and human — not buried in legalese. If you ever feel that a charge was unfair or unexpected, our support team is your first point of contact, and we will always try to resolve the matter reasonably. Our goal is a long-term relationship built on trust, not a single transaction.

By subscribing to any Restro OS plan, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy, as well as our Terms of Service and Privacy Policy. This policy is subject to applicable Indian consumer protection laws including the Consumer Protection Act, 2019.

2Subscription Refund Policy

We offer a 7-day full money-back guarantee for all new paying subscribers. If you sign up for a paid plan and decide within the first seven calendar days that Restro OS is not the right fit for your restaurant, contact us at support@restroos.com and we will issue a complete refund to your original payment method — no forms, no lengthy verification, no friction.

After the initial 7-day window, subscription fees are generally non-refundable for the current billing period. However, if you are on an annual plan and request a cancellation after 7 days but before 30 days, we may offer a pro-rated refund for the unused months at our discretion, minus a processing fee of ₹499. Pro-rated refunds are evaluated on a case-by-case basis and are not guaranteed beyond the first 7 days.

Qualifying circumstances for refunds outside the 7-day window include: extended platform outages lasting more than 48 hours caused by our infrastructure, billing errors where you were charged an incorrect amount, or duplicate charges resulting from a payment gateway error. In such cases, we will issue a full correction promptly.

3Free Trial Terms

Restro OS offers a 14-day free trial on all plans, with no payment information required to get started. During the trial period, you have full access to all features of the plan you selected. No charges are applied during the trial, and no credit card or UPI details are collected until you voluntarily choose to upgrade.

At the end of your 14-day free trial, your account will automatically switch to a limited free tier unless you actively choose to subscribe to a paid plan. You will receive reminder emails at Day 10 and Day 13 of your trial. There are no surprise charges — you will never be billed automatically after a trial without your explicit action and consent.

Data entered during the free trial (menu items, staff profiles, orders, analytics) is retained for 30 days after trial expiry. If you subscribe within that period, all your data is immediately restored. Free trial periods cannot be extended, but if you face technical issues that impacted your trial experience, contact support and we will evaluate your request fairly.

4Non-Refundable Items

The following items are explicitly non-refundable:

• •One-time onboarding and setup fees, once the setup session has been completed by our team.
• •Custom development work, including custom menu designs, branded homepages, or bespoke feature requests.
• •Third-party integration fees, including payment gateway setup charges, SMS gateway credits, or API access fees paid to external providers.
• •Add-on purchases such as additional outlet licenses or extra SMS/WhatsApp notification credits that have been consumed.
• •Subscription fees for months already past — refunds only apply to future, unused billing periods in applicable cases.

If you are unsure whether a specific charge qualifies for a refund before making a purchase, please contact our support team at support@restroos.com and we will clarify in writing before any payment is processed.

5How to Request a Refund

Requesting a refund is simple and does not require you to fill out lengthy forms or navigate a support queue. To initiate a refund, send an email to support@restroos.com with the subject line "Refund Request – [Your Restaurant Name]". Include your registered email address, your subscription plan, the amount charged, the transaction date, and a brief reason for the request.

Our billing team will acknowledge your request within one business day and will complete the review within 3–5 business days. If your request qualifies under this policy, the refund will be initiated to your original payment method — credit/debit card, UPI, or net banking — and will reflect in your account within 5–7 additional banking days depending on your bank. You will receive a confirmation email once the refund is processed.

You may also reach us by phone at +91 88888 88888 (Monday–Saturday, 9 AM to 7 PM IST) or through the live chat option on our website. For the fastest resolution, email is preferred as it creates a written record of your request.

6Disputed Charges

If you notice a charge on your statement that you do not recognize or believe to be incorrect, please contact us before initiating a chargeback through your bank. Most billing discrepancies — such as duplicate charges, wrong plan amounts, or failed downgrade requests — can be resolved quickly and directly with our support team, often within 24 hours.

To raise a billing dispute, email support@restroos.com with your transaction ID, the disputed amount, the date of charge, and a clear description of the issue. Our billing team will investigate and respond with findings within 3 business days. If the dispute is valid, we will issue a correction or refund immediately.

If you file a chargeback with your bank or payment provider without first contacting us, we may be required to suspend your account during the dispute investigation period as required by our payment processor agreements. We always encourage direct communication first — it is faster for you and more effective for everyone involved.

7Cancellation Policy

To cancel, log into your Restro OS dashboard, go to Settings → Billing, and select "Cancel Subscription." Alternatively, email us at support@restroos.com and we will process the cancellation within one business day. You will receive a confirmation email as soon as the cancellation is recorded.

Upon cancellation, your paid access continues until the end of your current billing period. If you are on a monthly plan and cancel mid-month, you retain full access for the remainder of that calendar month. If you are on an annual plan, you retain access until the annual period ends. We do not charge any cancellation fees, and we will not attempt to re-bill you after your cancellation is confirmed.

After your subscription ends, your account data is retained in read-only mode for 60 days, giving you time to export invoices, analytics reports, or menu data. After 60 days, data is permanently deleted in accordance with our Privacy Policy. If you change your mind and wish to reactivate, simply log back in and choose a plan — your data will be restored instantly if you reactivate within the 60-day window.

8Changes to This Policy

Restro OS reserves the right to update or modify this Refund Policy at any time. When we make material changes, we will notify active subscribers by email at least 14 days before the changes take effect. The updated policy will also be published at restroos.com/refund with the revised effective date. Continued use of the platform after the effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically.

9Contact Information

For any questions about this Refund Policy, billing concerns, or to initiate a refund request, please contact our support team using the details below. We are committed to responding to all billing-related queries promptly.